“The additional commitments from signatories provides customers with clarity and certainty on how they can expect to be treated.
“Mortgages remain a priority for the FCA, and we will continue to work closely with lenders to ensure borrowers are supported, as part of our work on consumers who might face financial difficulties.”
The next steps
The lenders, UK finance and the FCA have committed to implementing the full charter at pace and will “move quickly” over the coming days and months to implement it, aiming to provide the government with an update on progress by June 30.
It was also announced that participating mortgage lenders, led by UK Finance, will be launching a communications campaign to ensure customers know what to expect if they need support from their lender.
tom.dunstan@ft.com
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