Consumer duty  

Consumer duty tool will help advisers 'embrace' regulations, says PFS

Consumer duty tool will help advisers 'embrace' regulations, says PFS
PFS members will have access to additional consumer duty help.

 A new digital to help advisers comply with consumer duty rules has been launched by the Personal Finance Society and Chartered Insurance Institute. 

A new digital learning suite has been added to the body's toolkit of resources already available to members to help them comply with the regulations introduced by the FCA in July. 

It includes new courses and a diagnostic tool which provides practical insights and development strategies tailored to individual business needs.

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There will also be two in person consumer duty action planning workshops held this month to run alongside the launch.

Don MacIntyre, interim CEO for the PFS, said: “We are proud to introduce the consumer duty digital learning suite, which builds on the significant resources already developed by the PFS to meet business needs.

"I would encourage all finance professionals to identify and take the steps needed to drive our sector forward, embracing the positive shift in culture intended by the FCA with the introduction of its consumer duty regulations.”

The courses include one on good practice and another is a planning process course aimed at small and medium sized firms.

The new consumer duty practice diagnostic tool is designed to identify weaknesses in implementation of the regulation and is tailored to practitioners in small firms and leaders of teams or departments in medium-sized firms.

The PFS will run interactive, in-person consumer duty action planning workshops on October 19 and 25 to develop understanding and provide practical ideas and advice to support those in the early stages of implementation. 

tara.o'connor@ft.com

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