M&G told FTAdviser that since it took over, processing times have reduced from 10 days for a new business transfer to 24 hours.
“This level of service is now consistently applied across all of our processes but we continue to seek ways to improve,” a spokesperson said.
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“Any adviser who has had to wait weeks for a reply to an email will be compensated for any time they have spent dealing with a situation that could have been resolved more quickly.”
ruby.hinchliffe@ft.com
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