Additionally, Shaw Financial Services owner and mortgage expert, Lewis Shaw, recounted his own experience with an agency that was a part of The Connells Group.
Shaw said he had also experienced a situation in which his client was told to speak to an in-house mortgage adviser and, after they informed them they would be using an adviser from outside, they were asked to resubmit the offer.
Shaw alleged that this is "simply a case of trying to push their in-house services".
He also alleged that this demonstrated a "culture" within Connells, one which he described as being derived either from being too big to stop people or being implemented from the top down.
Additionally, House and Holiday Home Mortgage director and adviser, Joe Stallard, said: "Unfortunately, we hear of this happening far too often.
"I feel sorry for the buyers; all they want is that property and yet have to put up with these poor tactics and make difficult choices around decisions with huge financial implications."
The Connells Group has been accused of conditional selling in the past with the group legal consultant at one of its agencies, Countrywide, admitting staff could be "perhaps over-exuberant" in August last year.
tom.dunstan@ft.com
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