"If a manager spends 12 hours preparing training for 10 team members that increases their output by 1 per cent on average, the result is 200 hours of increased output from the 10 employees (each works about 2000 hours a year). Don’t leave training to outsiders; do it yourself.”
Training is about more than running through a curriculum in an airless room. It's what happens when you get on the floor and show people how to respond to problems, how to think about things, and where they need to go next.
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Whatever form the training takes, make sure you take ownership of it.
Ian Miell is a partner at digital transformation specialist Container Solutions
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